2.4. If your previous supplier charges you an exit fee to terminate your contract and switch your property to Bulb, we will refund this as a credit to your Bulb account, up to a maximum of £120 per switch (including VAT). To claim the refund, you must provide, over email, a copy of the final bill from your previous supplier for the property switching to Bulb, with the exit fee amount itemised.

подожду с переходом две недели. они не платят за переход-они "возмещают" убыток, если предоставишь доказательство